We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Stanadard IT Supporter
We are looking for an IT supporter who will be delivering onsite IT support & services to all users of our client in Denmark. The client’s location is mainly in the Kalundborg area, but also in the Greater Copenhagen area, and as local supporter there will be some travelling between sites for a limited time period.
The IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.
The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handled in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe.
Principal Responsibilities
- Perform the On-Site IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT related matters
- Provide user training and on-boarding – must be outgoing and enjoy presenting
- Support end-user equipment as per client’s standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/ dispatched sites when applicable
- Knowledge/willing to learn KCS and participate active in updating and improving our KCS
Experience / Education
Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.
- Fluent in oral and written Danish and English language.
- Appropriate service management program (ITIL foundation certification preferred, but not a requirement)
- Experience with ITSM tools like ServiceNow and ticket handling
- Experience with KCS is an asset
- Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices
- If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
- Experience working in an international environment is an asset
- Previous experience working in a 24/7 organization & willingness to travel on regular basis
- Knowledge of agile working method and maybe experience with KANBAN board method
What we Offer:
- Opportunity for career progression
- International and vibrant team environment, that appreciates teamwork and embraces knowledge sharing
- Professional on-boarding and on-going trainings
- Health insurance
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 25 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- To know more about us visit – www.hcltech.com
- For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.
Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!
Job Type: Permanent
Pay: 33.000,00kr. - 40.000,00kr. per month
Ability to commute/relocate:
- Kalundborg: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- Fluent in Danish (Preferred)
