As our Support Consultant you will provide support to the operability and maintenance of our B2B Clearing Center. This will include setting up & maintaining communication partners, customer workflows and troubleshooting connectivity and processing issues as they arise. It is highly important that excellent interpersonal skills & technical knowledge are combined with a methodical approach. You will be supporting clients across the DACH region in this role.
We are seeking a candidate with strong communication skills and fluency in both German and English. Candidates are to be based out of the UK or Denmark.
This is a REMOTE or HYBRID opportunity / based upon location.
As a Support Consultant you will:
- Ensure the functionality and stability of the B2B Clearing Center, escalating issues to relevant teams when necessary.
- Support and maintain EDI connections (e.g., EDIFACT, XML, IDoc) to ensure smooth and reliable data communication.
- Coordinate and implement EDI projects in collaboration with internal departments and external partners.
- Analyze and resolve errors in electronic data transfer, reporting processing issues to customers and internal stakeholders.
- Assist in the integration of new trading partners and data formats by setting up interfaces and adapting existing processes.
Requirements for success as a Support Consultant:
- Strong overall IT skills with a desire to learn new IT systems & platforms.
- Fluent in German & English.
- Familiarity with common EDI communication protocols (e.g., AS2, FTP, OFTP2, X.400)
- Knowledge of relevant standards and formats (e.g., EDIFACT, ANSI X.12, XML, IDoc)
- Understanding of ecommerce, connectivity and supply chain processes.
- Customer focus is essential; you should be comfortable working directly with clients and ideally have prior experience in customer-facing roles.
- Structured and reliable, with good time management and goal orientation
- Comfortable working in interdisciplinary teams
- Analytical mindset with a systematic approach to troubleshooting.
- Organized and detail-oriented.
- Prior hands-on experience with EDI, in retail or logistics environments is preferred.
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information.
Job Type: Full-time
Language:
- German & English (Preferred)
Work Location: In person
