Since our inception in 2015 in Denmark, Liva has been a pioneer in the field of digital behaviour change. Our ambition is to empower 1 million people by 2030 to improve their health and well-being by preventing and managing chronic conditions through digitally-powered, evidence-based lifestyle interventions.
Headquartered in Copenhagen and London, our collaborations with healthcare systems - including the NHS, life science companies and health insurers - allow us to impact lives at scale.
We have big ambitions and, to help us achieve these, we’re looking for a Student Assistant to help us keep our IT Systems running smoothly across the organisation.
This role is based in Copenhagen, Denmark.
About the Role
Reporting to Regulatory and Technical Compliance Director and working closely with HR, Tech Development, Legal & Compliance and Information Security Team members to assist in monitoring IT processes.The ideal candidate will make significant contributions to IT system integration, assist with hardware and software maintenance and ordering, provide technical support to staff, and help ensure the smooth running of IT systems across the organisation.
What you’ll be doing
You’ll contribute to IT system integration between companies within the group.
Manage hardware and software orders, maintain IT inventory lifecycle and asset records, and potentially assist with the budget for these purchases.
Manage defence against IT disruptions within the organisation.
Provide first-line technical support to staff via email, phone, or in person.
Support the implementation of new technologies and system upgrades.
Assist with IT onboarding for new employees.
Support the implementation of new technologies and system upgrades.
Assist in maintaining documentation of IT systems and processes.
Contribute to IT risk assessments, helping identify gaps and recommending appropriate remediation.
Escalate complex issues to senior team members or external suppliers as needed.
You’ll have
Professional proficiency in oral and written English.
Familiarity with Google Workspace, Microsoft 365, Active Directory, and basic networking.
Strong knowledge of Windows and Mac operating systems.
Experience in a similar IT support or helpdesk role or some level of exposure to this field.
You are working to obtain a degree in a science field including computer science, information technology etc., OR a related field OR equivalent experience in a related field, e.g. IT helpdesk or support.
Knowledge of Information Security Management Systems (ISO27001) and NIS2 is desirable.
Knowledge of Cyber Essentials and Cyber Essentials Plus standards is desirable.
You’ll thrive in a fast-paced environment in a company on a growth journey.
We expect you to be able to put in at least 12 hours a week.
At Liva we believe in doing business the right way. Liva is committed to both eliminating discrimination and encouraging diversity amongst our workforce. We are committed to developing a representative workforce at all levels, and maintaining a working environment that promotes the health and wellbeing of our employees. Liva will operate a fair, inclusive and transparent recruitment and selection process.
