City: Ballerup
State:
Country: Denmark
Business Area: IT
Department: IT Service Management & Support
Employment Type: Full-time
Are you passionate about taking our colleagues experience to a new level? Do you want to be part of a team of qualified IT professionals? Do you want to be a part of a global organization with high standards working to shape the future of medical devices?
Then this might be your defining moment. Apply today and join us as our new Service Support Professional!
You will join a Global IT department with ambitious objectives to help our colleagues with IT issues and provide a good customer experience.
Key responsibilities
- Acting the Single Point of Contact (SPOC) between the business and IT organization for most of all communications related to IT
- Ticket log and categorization
- Support Incident Management Process, and ticket ownership
- Ticket resolution – resolve the case on first call and restore services as quickly as possible, in cases where it is possible for 1st level support
- Escalate the tickets to 2nd level support as fast as possible and capture knowledge and information from the user
- Create and share knowledge as part of the ticket resolution
- Handling Incident management – Coordination, communication and resolution when applicable
- Proactively communicate to IT organization in case of reoccurring Incidents
- Participate and support IT Projects
Ambu is a global company and English is our corporate language, which requires that you speak and write English at a high level, any level of Danish is a plus but not required for this position.
Suggested candidate profile
Skills can be earned in many different ways, however, you will most likely:
- Carry a passion for being a promoter of best practices and standard process within the team and company
- Have solid experience within IT support and good knowledge of the IT landscape and validated environment (Microsoft O365, Computers, Mobile devices, Meeting/Teams room and A/V Equipment, printer services)
- Have worked in a Global company
- Have a proven track record of good IT technical skills
- Have a service-minded, proactive and self-driven mindset
- Have a great understanding of colleagues‘ needs, are well structured, and have a sense of urgency and prioritization
- Have great people skills, are empathic and respectful
- Have ITIL knowledge
- Have 5+ years or more of experience with IT Service Desk or IT Support operations, including Incident and Major Incident handling
- Have a knowledge sharing mindset, and a flavour for documenting the knowledge
Deadline
If you are interested in the position, then please apply as soon as possible.
Note that we will invite candidates for interviews on a continuous basis so no need to hesitate.
Ambu – a visionary and international workplace where your efforts matter
Ambu is a company that expands rapidly and has ambitious growth targets. We meet these targets through interdisciplinary teamwork between motivated and highly skilled employees. Your contributions and efforts are crucial to our success and by joining us you will get the opportunity to work in an international head office with an informal working environment.
We offer great opportunities for personal development. Furthermore, we offer a wide range of professional, social and financial employee benefits in addition to exciting job challenges and continuous professional and personal development.
About Ambu
Ambu has been bringing the solutions of the future to life since 1937. Today, millions of patients and healthcare professionals worldwide depend on the efficiency, safety and performance of our single-use endoscopy, anaesthesia, and patient monitoring solutions. We continuously look to the future with a commitment to deliver innovative quality products that have a positive impact on patient care and the work of healthcare professionals. Headquartered near Copenhagen in Denmark, Ambu employs approximately 4,500 people in Europe, North America and the Asia Pacific.
For more information, please visit ambu.com or follow us on LinkedIn.
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