At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Trustpilot, a leader in harnessing customer feedback to foster trust and transparency in businesses worldwide, is seeking a qualified Salesforce Administrator to join our innovative team. In this pivotal role, you'll leverage your deep understanding of Salesforce to optimise our CRM platform. Your technical insight and problem-solving skills will be instrumental in developing solutions that enhance our customer engagement and streamline internal processes.
Join us in our mission to empower consumers and companies alike by applying your Salesforce prowess to a company that values trust, collaboration, and technological excellence:
- Growing Salesforce Team
- Onboarding of new Salesforce products into a global architecture
- Onboarding of new AI technology into an evolving Sales and Service business function.
What you’ll be doing:
- Be part of a growing team in a growing Salesforce ecosystem as a trusted advisor
- Expert in the field of Salesforce product implementation
- Apply declarative change solutions to project delivery work.
- Advanced skills with Salesforce automation tools such as Flow, and Apex.
- Provide technical support for escalated user and production issues.
- Build and maintain relationships with stakeholders.
- Provide mentoring & coaching to more junior Administrators for skills development
- Foster a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning.
- Deploying change via CI/CD. Preferably Salesforce DevOps or GitHub
- Maintain Trustpilot system auditing evidence and documentation
- Create and maintain users, roles, profiles, security settings, custom objects, and fields.
- Develop and maintain key Experience Cloud components.
- Provide senior skilled support for development in Service & Sales Clouds.
- Evaluate, install, and configure third-party applications from the AppExchange marketplace.
Who you are:
- Certified Advanced Administrator or Platform Developer 1
- Salesforce Certified Platform Developer II highly valued.
- Salesforce Certified Javascript Developer 1 highly valued.
- 3+ years of Salesforce delivery experience.
- Advanced experience with Javascript and LWCs.
- Advanced knowledge of Salesforce configuration, customization, and integration.
- Experience with Lightning platform, Sales Cloud, Service Cloud & Experience Cloud
- Advanced problem-solving, communication, and interpersonal skills.
- Bachelor’s degree in computer science, Information Systems, or a related field are highly valued.
- Comprehensive knowledge of APEX, Force.com, SOQL, Triggers, and Visual Force PageDevelopment.
- Experience in Experience Cloud, Einstein and AI Chat Bots
What's in it for you?
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
