At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Job Summary:
We are seeking a motivated and experienced Salesforce Specialist to manage and enhance our Salesforce platform, ensuring optimal performance, secrity, and user satisfaction. The ideal candidate will possess strong technical expertise in Salesforce administration, with a proactive approach to improving business processes and collaborating with cross-functional teams.
Key Responsibilities:
- Salesforce Administration:
- Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity.
- Perform mass uploads, updates, and data management tasks within
- Salesforce.
- Regularly review and maintain security settings, sharing rules, and security levels to safeguard sensitive data.
- User Management & Support:
- Create, maintain, and optimise user profiles, permission sets, roles, and groups.
- Grant, remove, and manage user licences based on organisational needs.
- Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction.
- System Enhancements & Automation:
- Develop and maintain automated business processes using Salesforce tools such as Flow.
- Perform testing of system enhancements in a sandbox environment to ensure stability and functionality before production release.
- Continuously evaluate and implement new Salesforce features and best practices to improve the system.
- Deploy Salesforce changes via CI/CD
- Collaboration & Communication:
- Proactively collaborate with Trustpilot teams to gather feedback and identify opportunities for process improvement.
- Document system configurations, processes, and procedures for future reference and training purposes.
- Build strong relationships with colleagues across departments to understand their Salesforce needs and provide tailored solutions.
- Data Integrity & Security:
- Ensure data integrity by performing regular audits and maintaining high standards of data quality.
- Assist with regular security reviews of profiles and permission sets to mitigate potential risks.
- Reporting & Documentation:
- Develop and maintain reports, dashboards, and workflows to support business processes and decision-making.
- Keep detailed documentation of system configurations, customizations, and processes for ongoing reference and knowledge sharing.
- Continuous Learning & Development:
- Stay up-to-date on Salesforce Sales Cloud, Service Cloud, and other relevant tools and integrations.
- Engage in continuous learning to stay informed about the latest Salesforce features and industry best practices.
Competencies:
- Driving Results: Self-motivated, capable of estimating timelines accurately, and delivering work at a steady pace to meet deadlines.
- Domain Expertise: In-depth knowledge of Salesforce administration and an awareness of industry trends.
- Problem Solving: Strong debugging skills, capable of breaking down complex problems, and developing long-term solutions.
- Communication: Ability to write clear documentation, collaborate well with team members, and receive feedback constructively.
Qualifications:
- Proven experience as a Salesforce Administrator with proficiency in Salesforce Sales Cloud and Service Cloud.
- Salesforce Administrator certified
- Strong understanding of Salesforce administration, including user management, security settings, and data management.
- Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
- Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams.
- Experience with Salesforce DevOps Center is a plus.
What's in it for you?
-
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you ad your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkit
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stgae of your career
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
