ITSM Application Owner

Job Description:

Are you ready to take ownership of our IT Service Management platform and ensure it becomes a cornerstone for operational excellence? At Satair, we are on an exciting digital transformation journey, and we are looking for an experienced ITSM Application Owner to take the lead in our transformation from Cherwell to ServiceNow. This will give you the opportunity to take on a key role in a strategic initiative that will define how we operate, collaborate, and deliver IT services globally.

Following the successful implementation, you will be responsible for the platform's ongoing evolution, ensuring it continues to meet the needs of our business and support our future growth. You'll work closely with key stakeholders to identify new opportunities for leveraging ServiceNow, drive continuous improvement, and govern the platform's long-term roadmap. Your expertise will be vital in optimizing our IT services and unlocking the platform’s full potential.

What the job is
You will step into a central role within our newly established Process, Performance and Information Security Team. Your mission? To guide the architectural direction of our new ServiceNow platform, build governance frameworks, and ensure we unlock its full potential.

You’ll be our gatekeeper and guide in the migration from Cherwell to ServiceNow, making sure we not only migrate data and processes but also evolve the way we think about ITSM.

We are a mix of seasoned experts and new talent with deep domain knowledge—and now, we need your ServiceNow expertise to complete the team. We work closely with our Infrastructure and IT support teams, thrive on collaboration, shared learning, and a common goal: simplifying the complex while ensuring
security.

How you will contribute to the team
You will take ownership of the ServiceNow platform and drive our transition from Cherwell, ensuring the architecture and governance model support both operational needs and long-term strategic goals. You will play a key role in building and evolving our ITSM capabilities, aligning them with requirements, compliance obligations, and Airbus group standards.

Your role will include defining and managing the platform roadmap, ensuring scalable and secure integrations, and enabling agile service delivery across IT and related functions. You will also ensure that change management processes are clear, well-documented, and followed helping stakeholders across the business succeed in using the platform effectively.

You will work closely with leaders across the organization to ensure alignment and value creation. Through strong collaboration with internal stakeholders and external vendors, you will enhance the maturity of our ITSM environment and strengthen our ability to deliver efficient, transparent, and compliant IT services.
Satair is part of a global organization, and we believe in smart re-use and collaboration across teams. You will actively contribute to this by building strong relationships—knowing when to bring in a solution that already exists elsewhere in the Airbus ecosystem, and when to tailor it to our specific context. Your ability to navigate across teams and build long-term trust is key to your success in this role.

Your profile

• Bachelor's or Master’s degree in IT, Business Administration, or a related field.

• 5+ years of hands-on experience with ServiceNow, ideally with governance, administration, or platform ownership responsibilities.

• Relevant ServiceNow certifications

• Experience in ITSM, ITIL, and enterprise service management practices.

• Solid understanding of platform governance, integrations, and vendor collaboration.

• Previous involvement in migration from legacy platforms (e.g., Cherwell) to ServiceNow is a big plus.

• Strong communication skills—you can explain complex solutions in clear, business relevant terms.

• Structured and proactive approach with a service- and solution oriented mindset.

• Strong stakeholder management skills.

• Ability to work in a dynamic, fast-paced environment.

• Strong team player

What does your next challenge look like?
At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR
Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of $3.0 billion, you will be part of a truly global family. Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?
At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance
immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally

• Health and well-being: Health insurance, in-house canteen with many healthy options
  

Come on board and join us at Satair, an Airbus Services Company
Please send us your application as soon as possible to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.