System Operations Engineer

Are you motivated to support our growing needs in emerging technologies and customer enablement? Do you want to help shape offerings to align with customer needs? Are you ready to provide actionable insights that drives operational efficiency and knowledge transfer to our customers world-wide?

Here is what the job entails
As our new System Operations Engineer, you will become a key player in fulfilling system operation contracts ensuring the seamless operation of Kamstrup smart meter solutions. This includes managing our solutions and ensuring that we deliver data to our customers based on the contractual agreements. Moreover, you will collaborate closely with developers, product managers, and IT hosting experts across Kamstrup to drive continuous improvement efforts. Together, you will be identifying optimization opportunities, updating our knowledge database, documenting standard operating procedures, and sharing insights.

More specifically, you will be:

• Securing contract fulfillment and delivery of the SLA
• Overseeing the operation of our systems and secure high customer satisfaction
• Onboarding customers in our solutions and services plus continuously introducing new features
• Troubleshooting and initiate improvement actions to optimize operations and service delivery

You will experience the freedom to take the lead in troubleshooting technical issues and experience how your efforts directly impact our customer satisfaction globally.

Meet your future team
Reporting directly to our Senior Manager Customer Support & Services Delivery Water, you will be an integral part of our team of 6 dynamic colleagues In Kamstrup's Water Division. We strive to become a trusted partner for utilities by optimizing operations within the water distribution ecosystem and reducing water loss through innovative, high-quality metering solutions with seamless integration. As the voice of our customers, you will bridge Kamstrup and customers in delivering contractual services. Additionally, you will collaborate closely with internal teams to implement process improvements and streamline operations, thereby ensuring optimal performance and customer satisfaction.

Did you know? That the team oversee the support and operation of around 10 million smart meters and solutions worldwide, serving as the hub of the Kamstrup organization.

Less about us, more about you
We are looking for a System Operations Engineer with a proven track-record of handling complex deliveries to customers. You have a minimum of 3 years of experience in a similar role, IT support, IT operations, or a related position - preferably within the energy or telecom industries.

To succeed in this role, we imagine that you:

• Have proficiency with working with SLA’s and being in close contact with customers
• Have experience in one or more IT and data frameworks such as ISO27001, NIS2, GDPR, ISAE, or ITIL
• Posses a customer centric mindset with a structured and reliable approach to work

As we are an international organization it is important that you are fluent in English and Danish.

Whilst you may not meet all the qualifications listed above, you could still be a good candidate for the position. If you find the role intriguing, do not hesitate to .

We are more than an ordinary workplace
We cherish the good colleagueship which we all contribute to, the only limit is your engagement. As we are a big organization you are bound to find one or more colleagues who share the same interest as you. This might be in our board game club, on our cycling team, during our yearly summer festival, or on the padel court. For example, our Team lead, Service Delivery is also our volunteer padel instructor while one of our Software Test Engineers run weekly spinning classes.

Besides the best colleagues you could imagine, we also offer:

• Work life balance through flexible working hours
• Employee benefits including a healthy canteen, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic
• An active employee association that fosters a collaborative and supportive workplace community
• Beneficial health care and insurance package

Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.

The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.

If you have any questions about the position, please contact Senior Manager Customer Support & Service Delivery Water, Lissen Sahl Møller on phone: +45 89 93 10 00.

Get to know us
At Kamstrup, you'll become part of a close-knit community that genuinely cares about one another, fostering connections both in and out of the workplace. Our team comprises innovators, dreamers, and doers, united by an unyielding passion to challenge the status quo, find better solutions, and constantly push the boundaries of what's possible by being driving by our purpose: We Make What You Measure Matter. With an unwavering commitment to growth, we offer opportunities for you to leverage your skills and drive our business to new heights, empowering you to leave your mark on our future and grow with us.
Explore more on our website, see our annual report, and stay updated through LinkedIn for the latest news and job openings.