Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.
As Guest Relations Agent, you will play a pivotal role in ensuring a superior, refined, and luxurious guest experience from the initial contact through their entire stay. This role involves maintaining the highest service standards, managing guest feedback, and fostering seamless coordination across departments in all matters related to quality.
Beyond the ordinary: Your Benefits at NH Collection
In this position you are working for Minor Hotels, an international hotel chain with a dynamic and friendly vibe. You will be part of an amazing and ambitious team that makes sure our guests feel welcomed.
We understand that people make the difference, and this is conveyed in our excellent working conditions:
- The opportunity to shape and lead a team.
- A workplace that values creativity, teamwork, and professional growth.
- A supportive company culture where your ideas matter.
- Competitive salary and benefits package.
- University: excellent training & (international) development opportunities.
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
- Explore the Minor Hotel brands and enjoy our hotels world-wide with our special employee rate.
- Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with you Friends & Family code.
Your Day-to-Day at NH Collection
- Extend a genuine and warm welcome to arriving guests providing a professional introduction to the hotel and assist with check-in procedures.
- Be consistently visible and available for guests, resolving inquiries and maintaining frequent contact during their stay and address guest issues and assist with additional services, such as transportation, reservations, and local recommendations.
- Assist the Guest Relations Manager in maintaining quality standards and ensure timely response to guest reviews, handle comments, suggestions, and complaints, and collaborate with department heads to execute action plans.
- Collect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences and communicate necessary changes to the hotel staff.
- Work closely with various hotel departments to coordinate guest services and ensure a seamless experience.
- Keep accurate and up-to-date guest profiles, including preferences and special requests.
- Assist and support the Guest Relations Manager in commercial activities, including event preparation, organizing site inspections, and communicating relevant information.
Excellence begins with you – Your qualities
- You are energetic and spontaneous
- You have a genuine interest in people and cultures.
- You are a team player and are flexible to work a variety of early and late shifts.
- You are guest-oriented, you have excellent communication skills and a good command of the Danish and English language.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
