As the Director of Technical Account Management, EMEA & APJ, you’ll play a pivotal role in ensuring our customers succeed with Trackunit’s technology. You’ll lead our team of Technical Account Managers (TAMs) across Europe and Asia, acting as trusted technical advocates for our customers. The team, currently made up of 4 TAMs distributed across EMEA and APJ, is responsible for:
- Guiding customers through the technology evaluation and validation stages of the sales process for new business opportunities with existing accounts.
- Driving successful adoption of Trackunit’s technology by proactively overseeing data integrity and platform health.
The TAM team partners closely with customer counterparts to remove technical barriers, reduce technical debt, and accelerate adoption of new use cases and features. They also collaborate with customer teams on technology strategy, supporting CIO-level conversations and broader tech stack alignment.
As Director, your role is to lead and elevate this team - driving performance and growth while nurturing a strong, engaged culture. You’ll be responsible for setting and exceeding KPIs, fostering continuous improvement, and ensuring the delivery of high-quality technical solutions. Equally important, you will coach and develop your team, empowering them to succeed in their roles and grow as professionals, while ensuring Trackunit remains a trusted partner to our customers.
With locations in Denmark, Germany, and the UK, we offer a flexible work setup. You can choose to work from one of our local hubs, or opt for a hybrid or fully remote model within these countries.
What’s in it for you?
- A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
- We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
- Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
- Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives.
Who are you ideally
- 3+ years of experience leading technical teams in B2B SaaS fast-growing companies.
- Able to articulate and define a strategy to effectively run and grow the TAM practice, while remaining closely aligned with Trackunit’s purpose and values.
- Proven ability to build, grow, and mentor teams, taking a hands-on approach to cultivating expertise, empowering individual contributors, and ensuring accountability.
- Strong technical acumen and the ability to communicate complex concepts to both technical and non-technical audiences.
- Excellent interpersonal and communication skills, with a proven ability to build and maintain strong relationships with customers and internal stakeholders.
- Exceptional problem-solving and analytical skills, with a strong focus on customer success.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Willingness to travel to customer sites, conferences, and industry events as needed.
Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.
What you will do
Strategic leadership:
- Lead, expand, and mentor the European & Asian Technical Account Managers by hiring, training, and developing a world-class team.
- Monitor team performance and provide regular coaching and feedback, as well as conducting impact conversations and setting individual learning goals.
- Be a role model for Trackunit’s values and culture.
Accelerate growth:
- Develop and maintain a deep understanding of our products, services, and industry trends to effectively address customer needs and concerns.
- Develop strategies and operations to improve win rates to discovering, articulating, and demonstrating Trackunit’s solution to deliver on specific technical requirements and desired business outcomes.
- Ensure the team meet and exceed expectations in completing projects successfully while meeting data and platform quality KPIs with a high level of customer satisfaction.
- Act like a player/coach and take ownership of a handful of key customers by nurturing deep relationships and trust in Trackunit’s solutions, while driving customer engagement and meeting growth targets.
Business partnering:
- Collaborate with Account Management and Customer Success Management to improve engagement models and ensure the appropriate coverage of prospects and customers.
- Partner with Products, Engineering, Marketing and Professional Services teams to provide feedback to improve products, services and value messaging based on field experiences and feedback.
Our hiring process
Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
- Your first chat will be with Jacob Kramer, AVP of Global Technical Account Management, who you will also report to.
- Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
- Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
- Offer presentation and walk-through. We’re lucky to have you!
The question is: Are you in?
