We’re looking for a dedicated and talented Client Service Analyst to join our Client Services Team in Denmark.
In this full-time role, you’ll be a key partner to leading pharmaceutical brands, ensuring the success of their sales data deliveries, and transforming insights into impact.
The office is located in Nørrebro (Titanhus)
Position: Client Service Analyst, sales data for pharmaceuticals.
As a Client Service Analyst in our Team, you will be the primary point of contact for our customers, providing exceptional support and guidance. You will build strong professional relationships with your allocated clients, assisting them with queries, support, and trainings on our current deliveries. Your role will also involve ensuring accurate and timely communication of support issues to relevant departments. Some business travel within the Nordic countries may be required for trainings and meetings.
Key Responsibilities:
- Build strong client relationships by delivering clear, proactive support on both current and new data deliveries.
- Conduct research, analysis, and create reports to respond to client requests and inquiries.
- Perform first-line data investigation.
- Conduct customized client training sessions on current front-end tools.
- Report internally on projects, actions, follow-ups, and opportunities.
Skills and Competencies:
- Fluent in Danish and English (mandatory)
- Strong analytical mindset
- Client-focused with excellent communication skills
- Willingness to learn new solutions, tools, and processes.
- Organized and solution-oriented
- Proficient in Microsoft Office and experience with various BI tools
Preferred Qualifications:
- Experience from the Healthcare and Pharma industry.
- Proficiency in an additional Nordic language
- Strong team spirit and a proactive, client-focused mindset
Why Join Us?
At IQVIA Nordics, we believe in fostering a collaborative and inclusive work environment. We offer opportunities for growth and development, and we are committed to making a positive impact on the healthcare industry. Join our team and be part of a company that values innovation, excellence, and teamwork.
Apply Now! We look forward to receiving your application. Come and join our great team and help us move healthcare further!
Please note that the recruitment process will only start as of August due to the holiday period. Thank you for your patience!
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
