At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
The Regional Business Partner is a proficient HR generalist who provides operational People support across multiple locations. With a focus on delivering consistent, high-quality execution of people processes and policies, this role supports front-line and middle level leaders on day-to-day people matters, helps manage employee relations cases, and ensures local practices remain compliant and fit for purpose.
Operating with growing autonomy, this role is key to creating a consistent and effective employee experience across regions. It contributes to the successful implementation of global people initiatives, supports leaders in resolving people-related challenges, and plays an important role in risk mitigation, compliance, and regional alignment.
What you’ll be doing:
Operational Leader Support
- Advise and support on people-related issues including underperformance, wellbeing, sickness absence, and other employee concerns.
- Manage complex or sensitive cases in collaboration with the Head of Employee Relations & Regional Business Partners, the Legal team and Senior Business Partners where required.
- Act as a trusted point of contact for tactical people-related guidance and employee case management.
Policy & Process Execution
- Ensure local HR policies and processes are accurate, compliant, and consistently applied across geographies.
- Partner with Legal and Centres of Expertise (CoEs) to ensure employment terms, handbooks, and practices meet legislative requirements and internal standards.
- Sign off on terms and agreements in line with local processes and governance frameworks, including engagement with trade unions or works councils where needed.
Delivery of Core People Processes
- Support the facilitation of key HR processes including performance cycles, engagement surveys, and people planning activities.
- Ensure consistent and timely execution of people-related activities in collaboration with Functional and Senior Business Partners.
- Help embed process improvements and provide operational input into how initiatives land across regions.
Workforce Data & Proactive Insights
- Monitor and interpret people metrics (e.g. sickness trends, PIP activity) to spot emerging risks or opportunities.
- Use data and insights to proactively inform conversations with leaders and flag issues requiring intervention.
- Escalate or collaborate on recurring trends that may require cross-functional solutions.
Compliance & Risk Mitigation
- Ensure employment policies, practices, and decisions remain compliant with local employment law.
- Partner with legal teams or local authorities where necessary to manage risk.
- Keep accurate documentation and ensure high standards in case handling.
Collaboration & Influence
- Work closely with the Head of Employee Relations & Regional Business Partners, as well as Senior Business Partners, CoEs, and VP of Business Partnering to ensure consistency and alignment in people strategy execution.
- Provide feedback and insight to shape better processes, tools, and employee experiences.
- Build effective cross-functional relationships and influence operational outcomes through strong logic, insight, and follow-through.
Who you are:
- A skilled HR professional with experience across the employee lifecycle, ideally in complex or matrixed environments.
- Confident advising and supporting leaders on a wide range of people matters, including employee relations cases, performance management, and wellbeing.
- Comfortable navigating ambiguity and working with autonomy while knowing when to escalate or seek guidance.
- A clear, credible communicator who can build trust and influence at all levels of the organisation.
- Highly organised with strong attention to detail and a commitment to operational excellence in processes, documentation, and compliance.
- Analytical and data-informed, able to interpret workforce metrics to proactively identify trends, risks, and opportunities.
- Pragmatic, solutions-focused, and resilient, with a continuous improvement mindset.
- Fluent in English (additional languages relevant to the region are an advantage).
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
