Nike - Head Coach (Store Manager)

The Head Coach’s mission is to ensure the success of the store by hiring, training, and developing a high
performing, customer-centric team who are brand passionate and love to win. As a luxury brand retailer, you
ensure a premium consumer experience; and you create a ‘great place to work’ for all employees where
contributions are valued and recognized.
You are responsible for the achievement of all business metrics
(sales, labour, staffing, expense management) for your store.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performance

Responsible for achieving targets by target breakdown, communication, follow-up, putting action plans in
place & reporting all store KPIs i. e. Sales, Conversion, UPT, ADT, Secret Shop, Turnover Rate, Staffing,
wages, STAR, Pulse

Ensure sales results, goals and individual accountability are communicated to team members; hold team
members accountable to achieve individual and team objectives

Responsible for all operations, for loss prevention, health & safety

Build & maintain a strong commercial awareness of competitors & local markets and through strong visual merchandising standards

Role model, that empowers team to provide a customer-first experience that promotes a premium sales
and service culture

A global view of the business and competitors
People
Development & Team Building

Elevate and hire top talent to ensure a winning team and create a best-in-class service & selling organization by developing and motivating a high-performing sales team

Consistently building employee knowledge by engaging in continuous product training, action plans, and the effective delegation of tasks based on DORs.

Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as
performance management process to improve team engagement and performance.

Provide strategies and opportunities for succession planning by conducting monthly one-on-one conversations
with the leadership team and creating individual development plans for their continued growth.

Plan onboarding for new employees and, in the case of employee leaving, deleting all accesses)

Ensuring the ongoing flow of information in the store, planning of management meetings, control of information boards in the store
Leadership and Communication

Demonstrate superior communication and customer service skills by communicating successes, opportunities,
and solutions to drive employee engagement

Participate and is fully engaged in Conference Calls & Team Meetings.

Maintain high level of personal integrity (e.g., adhering to company policy and procedures and best practices) and expects the same of their team.
The statements in this Job Description are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities and skills required to meet the criteria for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Store Operations

Oversee all daily operational procedures and ensure the successful operation of the store in all areas, including
back of house and cash operations. Control of all discrepancies/adjustments

Identify and execute efficiencies and best practices.

Effectively schedule according to payroll, sales trends, peak hours & athlete performance to maximize
opportunity. Monitoring absences, sick leave, holidays, lateness

Long and short terms plans

Ensure the team meets sales goals and key metrics: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing

Providing the necessary tools for work, office orders in line with the budget
Implementation and compliance in-store procedures to increase awareness of loss prevention

Follow up of Health and Safety audit, cooperation with constructions, HR and operation department to maintain required standards .

cooperation and follow up of external companies cash collecting, cleaning, IT, technician company
Planning and Merchandising

Oversee the Visual Merchandising team and ensure the merchandising directives are implemented efficiently as per direction and visual standards and details are always maintained.

Deliver on the planning and execution of merchandise launches.

Communicate qualitative and proactive feedback to the District VM Manager on products & visual merchandising to drive results.

Effective management of product flow from Back of House to floor

Monitoring of weekly RFID inventories with BOH repsponsible/controll

Preparation and execution of the annual stocktaking
Minimum Qualifications

Minimum of 3 years' experience in a retail leadership role with a focus in retail operations, budgeting, planning, customer service, sales and people leadership and management, with acute understanding of financials and reporting.

Ability to build, lead and manage high performing team

Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.

Proficient in Microsoft Office products and retail business systems

Self-motivated to build, grow, lead and manage high-performing teams, with strong coaching and mentoring abilities

Willingness to constantly learn and develop

Ability to communicate in English

Willingness to travel

Ability to work weekends, evenings and holidays as needed.
The statements in this Job Description are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities and skills required to meet the criteria for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.