Global Retail Operations Specialist – Front of House
We’re looking for a proactive, retail-minded Global Retail Operations Specialist to help strengthen how Pandora stores operate around the world. You’ll be part of the Global Retail Operations team with a focus on Front of House (FOH), including daily routines, store tools, and service-related processes that support efficiency and consistency across our global network.
This is a hands-on role for someone who’s worked closely with store teams and is ready to drive their own projects and deliverables. You’ll collaborate with colleagues across regions to design practical ways of working and improve the day-to-day experience in our stores.
What You’ll Be Doing
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Take ownership of FOH projects, from planning and development through to rollout.
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Create tools and processes such as playbooks, dashboards, and standard operating procedures that support consistent store routines.
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Lead the delivery of pilots and improvement initiatives, managing timelines, stakeholder input, and feedback loops.
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Maintain clear, accessible documentation using platforms like SharePoint and other knowledge hubs.
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Work closely with regional and global teams to translate feedback into simple, scalable solutions.
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Step into high-priority areas when needed, helping to move work forward when team capacity is stretched.
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Contribute to broader operational initiatives and grow into more complex global workstreams over time.
What We’re Looking For
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Experience in retail operations or store environments, ideally across multiple markets or regions.
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Confidence working independently, with the ability to manage your own deliverables and timelines.
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Familiarity with tools like SharePoint, Excel, PowerPoint, and platforms such as Asana, Miro, or Jira.
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Strong communication skills with a clear, structured approach to meetings, updates, and collaboration.
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A practical, detail-focused mindset with strong organisational skills.
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Fluency in English, both written and spoken.
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Proactive, resourceful, and solution-oriented in your approach to challenges.
Who This Might Suit
You’ve worked in a store, a field team, or a retail HQ, and now you're ready to take the lead on projects in a global context. You enjoy creating tools and processes that make life easier for store teams and aren’t afraid to work through ambiguity to get to a solution. You’re comfortable asking the right questions, even when the conversation is challenging, and you follow through with clarity and accountability. You know when to step in and take the lead, especially when priorities shift or team workload is high. If you're looking to lead meaningful work, not just support it, this could be the right next step for you.
Additional information
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Global Career Band 5
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Application deadline: 18th of July 2025
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.
You can also read more about Pandora on our corporate site www.pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.
