Job Description
We are looking for Onsite Support Engineers who can assist our clients in solving complex technical issues. They will be responsible for computer hardware, software and peripherals. Onsite support is the third point of escalation for the resolution of desktop, laptop or printer related incidents, service requests and connectivity issues.
Provide On-Site Support A Field Support Engineer must respond to all client queries. This position may require working after hours as well as a presence on-site. The professional collaborates with other network/technical professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures. They document all relevant departmental and field activities and resolve the complexities.
Network Maintenance Onsite Support Engineers ensure that client networks operate consistently and efficiently. They confirm consistent up-time of routers, servers, and networks. They must engage in routine maintenance check-up with other network/technical professionals.
IT Asset Management Onsite Support Engineer will be responsible to manage, control and maintains inventory of IT assets (Hardware) throughout their life cycle. Tracking, monitoring, and recording hardware assets to ensure compliance with company’s finance records.
Core Competencies
Communication skills - Excellent oral and written communication skills
Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
- Exposure to and knowledge of Microsoft Active Directory, Intune and Office 365 concepts and administration
- Experience handling L2/L3 troubleshooting for Windows & MAC OS
- Experience with Citrix and Microsoft Remote Desktop concepts and administration
- Knowledge of DHCP, IP routing, VPN, and firewall concepts
- Experience in supporting minor hardware repairs (Desktop & Laptop)
- Experience in phone system administration
- Experience in working on tickets in ticketing tool
Job Type: Temporary
Contract length: 6 months
Pay: 225,00kr. - 250,00kr. per hour
