As a Duty manager, you are responsible for the day to day operation of the hotel.
Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect.
You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.
Your typical citizenM shift could include:
Ensure guest satisfaction
- Welcome our guests and help them check in and check out at the kiosks
- Maintain the hotel environment to ensure a clean and comfortable experienceKnow the places to shop, eat, drink, club and generally experience the best the city has to offer
- Handle reservations and process administrative matters
- Work with our Hotel Management System
- Manage daily SocietyM meeting rooms and functions where applicable
Stewardship
- Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
- Ensure a sound understanding of citizenM brand values
- Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
- Demonstrate excellent problem analysis skills and decision making
- Create shift schedules, ensure adequate cover at all times, and assign daily tasks
- Be responsible for your own personal planning and work organization
- Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety.
Food and beverage
- Work with the team to serve our guest canteenM
- Work with Point of Sale system Demonstrate exceptional product knowledge of canteenM and guarantee qualityManage daily f&b revenue targets and drive commitment to monthly results
Maximize revenue opportunities
- Seek opportunities to generate revenue while providing added value to our guests
- Coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
- Report daily hotel revenue and be responsible for the handling of cash
Cost control
- Manage the purchasing of all food and beverage items and hotel operating equipment
- Manage stock in line with fluctuating levels of business, minimizing waste
- Ensure the respect for the property in which you work
Do you have what we’re looking for?
you...
- Are fluent in English any other language is considered a plus
- Are in possession of a valid work permit
- Do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
- Are a team player
- Love to meet and greet different people
- Are passionate about the things you’re doing
- Can multi-task
- Competitive salary
- Special training program and a personal development plan
- Potential to earn a bonus of up to 10%, paid monthly, based on your impact on the team, guest satisfaction, and financial performances
- Free citizenM experience nights for you (and discounted rate for friends and family)
- Meal & coffee on us during your shift break
- Wellbeing program (EAP)
- citizenM uniform and comfy shoes by On Running
- Global opportunities - a chance to work in other citizenMs around the world Referral program - bonus if your friend joins us too
Typical shifts: Our hotel operates 24/7 with a rotating flexible schedule. The typical shifts are: 7:00 am to 3:00 pm and 3:00 pm to 11:00 pm. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.
