Join GlobalConnect as an Aftersales Coordinator – help us deliver fiber connections after the build-out project completed.
Do you enjoy tracking of orders, coordinating across teams, and making sure customers get exactly what they need – even after the main installation is done? Then you might be just the person we’re looking for in our rollout team.
When the fiber infrastructure is built and the project is officially completed, some customers still want to get connected. As our new Aftersales Coordinator, your role is to ensure that happens – smoothly, efficiently, and with great attention to detail.
You’ll be part of the rollout team, currently made up of 10 colleagues, and you’ll play a key role in, managing customer orders for new fiber connections and additional services in areas where the network has already been deployed. You’ll be trained in GlobalConnect’s internal delivery processes and tools, and your daily work will include both digital coordination and direct human interaction.
You’ll follow the entire order journey: from receiving the request to ensuring the connection is completed by our external partners. You’ll also contribute to improving and automating our processes, helping us scale up and onboard new colleagues. Expect a mix of operational coordination, internal collaboration and regular communication with both contractors and different departments such as customer support, product, QA and construction.
This is a great opportunity for someone who enjoys structured work, takes ownership of tasks, and ensures that every detail is accounted for.
Your main tasks will include:
- Handling aftersales orders from start to finish in our systems
- Preparing and coordinating installations with external contractors
- Following up to ensure customer connections are completed on time
- Collaborating closely with internal teams across support, product and rollout
- Supporting process improvements and helping the function scale through automation
The team and why join us
You’ll be part of a close-knit rollout team that values open communication, a helpful mindset, and a shared drive to improve. At GlobalConnect, you’ll be part of a growing company with a clear mission: delivering reliable digital infrastructure to people and businesses across the Nordics.
We believe you’ll thrive here if you’re curious, structured and enjoy working with a diverse group of people. The role is based at our head office in Copenhagen (Havneholmen 6) and you’ll work on-site alongside your team.
To succeed in this role, we believe you have:
- Experience in technical coordination or customer order handling – ideally within FTTH or similar infrastructure projects
- Some knowledge of fiber or telecom (a plus, but not required)
- Fluent communication skills in both Danish and English – written and spoken
- A structured approach to work and a solid understanding of digital tools and systems
We don’t require a personal letter – unless there’s something important, you’d like to share that isn’t covered in your CV or LinkedIn profile
