At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We are seeking a Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Trust and Safety department within the Reporting and Optimisation team. This role will be pivotal in extending and integrating our Salesforce platform as we complete our migration from Zendesk, ensuring it empowers our Trust and Safety department.
The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link between the Reporting and Optimisation team and the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.
What you’ll be doing:
Salesforce Development & Architecture (Long-Term Focus):
- Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the evolving operational needs of the Trust and Safety team.
- Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
- Integrate Salesforce with internal and external systems using APIs and various integration patterns.
- Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.
- Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization.
- Support incident management and Content Integrity data processes directly within Salesforce through custom development and troubleshooting.
- Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
- Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
Salesforce Migration & Transition (Immediate Term Focus):
- Collaborate closely with the Salesforce project team to ensure a seamless and effective transition of remaining functionalities from Zendesk to Salesforce, focusing on data/process migration and custom solution development.
- Participate in all phases of the migration, including technical design, development, testing, and deployment.
Operational Support & Collaboration:
- Oversee and optimize the use of tools and systems within the Content Integrity team and the wider Trust and Safety department, with a focus on custom development solutions.
- Collaborate with Workforce, Planning, and Analytics functions to provide actionable insights into processes and performance, often requiring custom data extraction and reporting solutions.
- Manage onboarding and offboarding of users across Salesforce and other relevant tools, resolving complex access issues as needed through custom configurations or scripts.
Who you are:
- Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
- 3+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
- Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
- Familiarity with Salesforce migration processes, ideally from Zendesk or a similar CRM, including data migration strategies and API integrations, is highly advantageous.
- Experience with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
Technical Skills
- Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
- Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
- Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
- Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.
Process Orientation
- Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
- Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
Collaboration
- Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.
Adaptability
- A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
- Ability to adapt to changing project requirements and priorities in a dynamic development environment.
We are:
We are a small Optimisation team within a much larger Content Integrity and Trust and Safety department. Our team is predominantly based in London, with some colleagues in Lithuania and Copenhagen. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.