osition: Sales Advisor (10 hours per week). L
ocation: Samsonite Store, Ny Østergade Copenhagen A
vailability: September 2025
J
OB PURPOSE O
ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. A
ssist in the maintenance of a tidy and well-presented store, maintaining high standards in all areas. P
RINCIPAL ACCOUNTABILITIES C
ustomer Service/Sales O
- ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. I
- ntroduce selling benefits and various features of merchandise range. M
- aximise sales through detailed product knowledge and add on sales. B
- e knowledgeable about store layout, products, and stock availability. D
- eal with customers in a cheerful, polite, and efficient way, always considering their needs. H
- andle customer complaints and phone queries tactfully in line with Company Policy. P
- rocess transactions in an efficient and professional manner always adhering to Company Procedures. B
- e fully aware of Samsonite after sales service, Supplier’s warranties and areas covered. M
- aintain awareness of sales promotions, incentives, and product brochures B e aware of all sales figures, targets and commission on a daily/weekly/period basis.
- S
tock/Merchandising P
- rocess deliveries and communicate any discrepancies under and over in an efficient manner. E
- nsure backup stock and stockrooms are kept in order. B
- e knowledgeable of all products (current and new) and selling benefits. A
- ssist in layouts and maintenance of merchandising and internal displays. R
- ead and action relevant Head Office communication. A ssist in stock counts as directed by Store Manager.
- S
ecurity T
- o ensure that any security issues are acted upon where possible and reported to Management. T o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
- H
ouse Keeping M
- aintain high standards at all times within the branch. E nsure that cleaning is carried out daily and look after all fixtures, fittings and stock.
- O
perations /Administrative Duties H
- andle telephone enquiries in a polite, helpful, and efficient manner; and ensure all messages are communicated. E
- nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. O
- pen and close the store following Company Procedures. C arry out stock and personnel administration as directed by Management.
- A
ttendance T
- o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. I
- f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. I
- f employee is unable to attend work, they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. A
- ny LOSS of business time must be made up and discussed with manager. T
- o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. T o adhere to company attendance policy
- A
ppearance M
aintain a well-groomed, neat, and tidy appearance at all times, in line with Company Dress Policy.- H
ealth & Safety E
- nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. B e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
- A
dditional Responsibilities
T