Privacy Business Partner, Retail & E-commerce

Do you want to be part of the global privacy team in the biggest jewellery company in the world? Then look no further – this could be the role for you! 

We are looking for a Privacy Business Partner with a commercial mindset to join our Privacy team in Copenhagen to support the commercial function in ensuring privacy compliance.

We are looking for a Privacy Partner to support our commercial teams as they design and deliver digital customer experiences.

In this role, you will work closely together with the commercial teams, product managers, UX designers and engineers, to embed privacy by design into the tools, platforms, and services that power our online and in-store experiences.

We are looking for someone who can bring privacy thinking into the flow of product development and operational decision-making. You will help teams understand how to use customer data responsibly, navigate complex regulatory requirements, and build trust through transparency and good design.

This role focuses on areas like customer facing AI technologies, website integrations, digital storefronts, checkout flows, loyalty programs, in-store technology, and operational data use in retail environments. 

You will be part of a collaborative, business-facing privacy function that’s embedded across the company. The ideal candidate is fluent in both privacy and the realities of a fast-paced, customer-centric product development.

About the Role

Your work will not be limited to only the Commercial function, as you will also drive cross-functional privacy projects. The main part of the role is to ensure implementation of the strategic initiatives defined in Pandora’s privacy strategy. This includes being responsible for driving larger privacy projects end-to-end, including having the responsibility for scoping, planning, execution and reporting.

You will be involved in:

• Providing guidance for ongoing projects in the business function from a privacy perspective.
• Collaborating with team members on delivering the privacy strategy.
• Conduct privacy training to business stakeholders globally.
• Review and maintain the data inventory of processing activities for your business function.
• Sit-in on meetings with senior stakeholders and advice on key strategic initiatives in the area.

To succeed in the role as a Privacy Business Partner you need to have both a compliance mindset and a business mindset. You need to understand the business requirements as well as the privacy requirements to be able to find the best solutions for Pandora, and should therefore independently and proactively work with the business to understand business priorities. You will work across functions and cultures, hence strong communication and stakeholder management skills are required.

Key accountabilities include:

• Drive structured implementation of initiatives end-to-end, including carrying out scoping, planning, communication and reporting,
• Be the bridge between the privacy team and the Commercial function through your role as Privacy Business Partner.
• Partner with e-commerce and retail teams to identify and address privacy risks early in the product lifecycle.
• Translate privacy requirements (GDPR, CCPA, etc.) into clear, practical guidance.
• Review and advise on new tools, technologies, and data uses.
• Drive privacy-by-design practices across the customer journey—from checkout to loyalty programs.
• Work closely with legal, security, and product teams to resolve issues and influence strategy.
• Track emerging privacy trends, regulations, and enforcement actions that could impact retail and digital commerce.
• Ask critical questions in order to balance the commercial angle with compliance requirements and challenge current ways of working
• Work to ensure consistency and common frameworks in the data privacy sphere in close co-operation with the other Privacy Partners
• Having a CIPP/E, CIPT, CIPM or other data privacy certification is a plus, but not a requirement,
• OneTrust experience is a plus but not a requirement
• Solid experience with Microsoft Office Suite, mainly PowerPoint,

Something about you

At Pandora, we recognise that it takes winning personalities to create winning cultures – and we believe it is of essence that you bring strong stakeholder management skills and an ability to collaborate cross-functionally and cross-culturally to secure business results. In addition, we would like you to have/be 

• A master’s degree in a relevant subject, e.g. Law, Economics & Business Administration, Compliance, IT, or other relevant experience
• Minimum 5 years solid and documented data privacy execution experience
• Agile work methods – preferably within compliance/data privacy
• Strong stakeholder management skills and being able to show persistence when working with challenging stakeholders,
• Ability to drive things forward, independently and diligently
• Strong stakeholder management skills and being able to show persistence when working with challenging stakeholders,
• Experience in program execution within compliance/data privacy from a global organization
• Ability to communicate complex ideas effectively, both verbally and in writing, through delivering structured and simple messages and recommendations,
• Proactive and ambitious team player with a “doer” mentality,
• Fluent in written and spoken English - we welcome non-native speakers and support global communication styles  

If you think you have what it takes, but don't necessarily meet every single point on the job description or education level above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s love. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued. Part of our success has been the diverse mix of our people and we want to recruit and develop people with a global mindset, cultural understanding, and international experience to ensure that our organization stays agile, inclusive and prepared for future growth. Only by acknowledging and harvesting from different perspectives and experiences, will we gain competitive advantage and leverage the effect of diversity for business growth, where people bring their true selves to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences.

Your new team 

Pandora is a company with a big heart that takes great pride in treating our people well. You will be a part of the Group Legal, Risk & Compliance department and work in an international hub of can-do spirited, passionate and performance-driven people. The Global Privacy organisation consists of 10 people, where you will play an important part in building a strong compliance culture globally. You will report to the Global Data Privacy Delivery Manager.

Did we get your attention?   

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!    

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake   

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.  

About Pandora  
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.  

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.  

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.