Job Title
Order Fulfillment Specialist (maternity cover)Job Description
As a Order Fulfillment Specialist you will be part of an international team based in 3 Nordic countries (Finland, Denmark, Sweden) and at our PCC center in Łódź, responsible for the Hospital Patient Monitoring orders for hospitals and medical centers for the Nordic countries.
Your role:
Sales Order Oversight: Manages sales orders across various channels, ensuring comprehensive oversight of order fulfillment and seamless operations, including the processing of returns and handling exceptions.
Claims and Customer Interaction: Handles claims management through calls and online queries on delivery, invoice, and quality issues, maintaining direct contact with customers to address their concerns.
Flow and Process Efficiency: Promptly addresses non-touchless and one-time-right flows, identifying root causes to enhance process efficiency, support order accuracy, and resolve discrepancies.
Order Monitoring and Strategic Updates: Monitors order receipts and statuses, providing timely updates on sales activities and performance metrics to support informed decision-making and strategic planning.
Collaboration and Improvement: Facilitates weekly order book reviews with factory and market groups, coordinates special orders and exception management, and engages with internal departments to optimize processes and drive continuous improvement.
You're the right fit if you:
Holds a university degree.
Has experience in fields related to sales support or customer service
Are Fluent in Danish and English.
Has good practical knowledge of MS Excel, MS Word and SAP would be a plus
Has ability to prioritize and work under pressure coupled with a keen attention to detail.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This role is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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