Be our new IT Service Desk Analyst
In a biotech company bonding to discover, design and develop innovative peptide-based medicines.
Currently, we are looking for a new experienced IT Service Desk Analyst to become a vital part of our dynamic team. Are you passionate about technology and eager to assist others? And ready to deliver exceptional IT support to our end-users? In this role, you will be serving as a key contact for IT assistance and collaborating closely with our global IT team to ensure a seamless IT experience for everyone.
In this role you provide primarily on-site support for technical issues related to computers, phones, and other tech equipment. You will take ownership of technical problems by asking the right questions, understanding the needs of your users, and efficiently resolving issues to their satisfaction.
If this sounds like you, and you are ready to take on a broad area of responsibilities with an independent attitude, you are a match for us.
Roles and responsibilities
- Troubleshoot everything from laptops, printers, mobile devices, software to networking and more with timely, thorough problem-solving.
- Manage PC inventory and set up workstations for new hires, including assembling, imaging, and deploying computers and other necessary equipment.
- Keep our documentation and guides clear, organized, and up to date.
- Coordinate upgrades or repairs and escalate issues to other IT staff when necessary.
- Escalate tickets to Tier II/III teams and third-party service providers when needed.
- Provide basic advice and assist with user training and onboarding/offboarding.
Candidate profile
- Excellent communication skills – written and verbal - able to make complex technical ideas easy for anyone to understand.
- Strong troubleshooting skills across a variety of products and systems.
- Constantly strive to improve our working processes and procedures.
- Experience working in a mainly cloud based environment.
- Solid knowledge of Microsoft products, including Active Directory, Microsoft 365, Azure/Entra ID, Microsoft Office, and Windows 10/11.
- Familiarity with audio-visual systems like Lenovo ThinkSmart and Microsoft Teams devices.
- Experience in pharma/biotech, especially with growing companies would be useful.
- Experience with mobile devices (Apple, Android, iPads) and Intune MAM/MDM is a plus.
As a person you are able to take initiative and work independently and have strong organizational and time management skills. You have a genuine curiosity about technology and a proactive approach to problem-solving.
Bonding to innovate
Our employees are fundamental to our success, and we continue to be able to attract and retain people with vast experience and talent. We have a unique culture, characterized by excellent teamwork and strong engagement across the organization.
Making bonds is at the core of everything we do. From discovering and developing the best new peptide drugs for patients, to engaging with our partners or connecting with each other.
We bond as a result of our entrepreneurial culture where our people are encouraged to pursue their ideas and turn them into reality. We are curious about each other’s knowledge and expertise.
We bond through curiosity and playfulness as a team, allowing ourselves to challenge common thinking and drive future innovation. Zealand Pharma is a place where everyone is heard and contributes to the success, we all want to experience.
The Zealand Pharma DNA builds on four values: (1) We are bold, (2) We empower people, (3) We work as one team, and (4) We can be trusted.
Let’s bond and be bold
We offer a combined compensation package which includes a base salary, pension, bonus, and a possibility to join our employee share program. We care about our employees’ well-being and offer health insurance, use of massage, fitness, and a range of social clubs and activities.
To find out more about working at Zealand, visit
https://www.zealandpharma.com/careers/zealand-as-a-workplace/
Interested? Please apply no later than 14 September, or as soon as possible. The applications will be reviewed as they come in. For further information, please contact Dorte Engelund Thybring at DThybring@zealandpharma.com.
About Zealand Pharma A/S
Zealand Pharma A/S (Nasdaq: ZEAL) is a biotechnology company focused on the discovery and development of peptide-based medicines. More than 10 drug candidates invented by Zealand Pharma have advanced into clinical development, of which two have reached the market and three candidates are in late-stage development. The company has development partnerships with a number of pharma companies as well as commercial partnerships for its marketed products.
Zealand Pharma was founded in 1998 and is headquartered in Copenhagen, Denmark, with a team in the U.S. For more information about Zealand Pharma’s business and activities, please visit www.zealandpharma.com.