Company Description
The 25hours Hotel Paper Island, surrounded by water on Christiansholm, is just a short walk from Nyhavn. The island has been transformed into a vibrant new city neighborhood, featuring pioneering architecture by the award-winning COBE architects. These new buildings offer a fresh interpretation of harbor architecture, using concrete, brick, and timber. Inside the hotel, the design by STYLT Trampoli evokes the feel of a Scandinavian holiday home on a small island. Your journey to this Scandinavian retreat begins at the harbor-themed reception. The public spaces resemble a village, with a little shop reflecting the variety of items you might find there, from fishing gear to shoes to food. Once you make your way to our rooms or one our three dining outlets, you'll feel as though you’ve arrived at your holiday cottage.
COME AS YOU ARE & SHOW US YOUR VISION …
As Front Office Manager, you are the face and rhythm of our hotel – leading a passionate team of 10-12 members to deliver seamless, heartfelt service from first arrival to final farewell. You’ll set the tone for guest experiences, combining operational precision with a genuinely warm and personal touch. This is your opportunity to shape the energy of the front office, inspire your team, and create a place guests love to return to.
Job Description
This is your daily contribution to unforgettable stays…
- Lead and inspire a front office team of up to 12, fostering a positive, guest-focused culture.
- Ensure smooth day-to-day operations across reception, reservations, and guest relations.
- Be present in the lobby and front-of-house areas – visible, approachable, and ready to support.
- Train, coach, and develop your team, ensuring high standards of service and professionalism.
- Oversee scheduling, team performance, and shift handovers to maintain seamless coverage.
- Resolve guest issues quickly and thoughtfully, turning challenges into positive experiences.
- Collaborate closely with Housekeeping, F&B, and other departments to ensure a cohesive guest journey.
- Manage front office KPIs such as guest satisfaction, upsell targets, and check-in/check-out times.
- Ensure compliance with policies, procedures, and safety standards.
- Stay proactive, identifying opportunities to enhance service, streamline processes, or support the wider hotel operation.
Qualifications
We’re looking for someone who brings both technical skill and creative spark:
- You have several years of front office experience, with at least 2 years in a leadership role.
- You thrive on leading a team and creating a motivating, respectful work environment.
- You have a strong personality and a natural problem solver – calm, clear-thinking, and solution-focused.
- You’re highly organised with strong attention to detail and a hands-on attitude.
- You bring excellent communication skills and enjoy connecting with both guests and your team.
- You have a good grasp of front office systems (PMS knowledge is a plus) and hotel operations.
- You speak English fluently – and if you can tick off Danish too, that’s a plus!
- You’re flexible, adaptable, and happy to work a mix of shifts including weekends and holidays.
Additional Information
What´s in it for you …
- Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employee
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more …