Field Service Engineer - Copenhagen

Do you have experience working with capital equipment in a regulated environment? Or do you have experience installing and repairing equipment in another industry and are looking to take the next step in your career, using your experience in a field service role supporting customers?

We are looking for a Field Service Engineer for our BioAnalytics department at Sartorius LPS Service Department. In this role, you will be responsible for installation, qualification, preventative maintenance and repair of Bioanalytics systems such as Incucyte, Octet, iQue and CellCelector on customer sites mainly in the Nordics and Baltics.

The team consists of 2 engineers and we are looking forward to shaping the future with you.

This position is available full time. You will be working in the field for 80-90% of the time and ideally living in or near Copenhagen.

Grow with us – Your Responsibilities

• On a daily basis you will be responsible for providing services and customer support during field visits

• You will manage installation, qualification (IQ,OQ,PQ), preventative maintenance, fault finding and repairs for Bioanalytics systems

• Troubleshoot instrumentation and mechanical systems, assist with resolving IT issues and software updates related to the instruments

• You will produce timely and detailed reports for equipment

• Follow the company’s procedures and policies as well as ISO and GMP standards on customer sites

• You will work closely with other Field Service Engineers and Sales teams, sharing information across the organisation

• Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service

What will convince us

• You may have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline

• You may have experience, servicing, repairing or maintaining advanced or capital equipment in a regulated environment, however training will be provided

• You may have field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards in a similar role, though candidates from other industries will also be considered (manufacturing, electronics etc.)

• Ability to work autonomously and unsupervised

• Ability to test, troubleshoot and service technical equipment

• Ability to work flexibility and efficiently and to adapt quickly to changing work schedules

• Willingness to travel

• Strong customer service skills and great communication skills

• Full driving licence

In order to commence working with us, the successful candidate must have the right to work in Denmark.

What we offer

As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs and internal seminar offerings

• Work-life Balance: Remote options, flexible work schedules

• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining

• Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network

• Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services