Milestone Logistics Operational Team Lead: Full-time onsite
Work Environment: Large Warehouse, Internal Transport Service and Data Centre site.
The Team Lead role is to support the team in the daily execution and planning of service operations to the set standards and ensuring compliance to support excellent service quality and customer engagement.
Responsibilities:
- Ensure all operations are carried out in a proactive, compliant and effective manner.
- Ensure compliance of operational execution in line with Standard Operating Practices and Work Instructions.
- Plan and assign workload across all operation areas to the appropriate team members to ensure service quality and task completion
- Work alongside Team members to assist in workload execution, monitor quality, observer areas for improvement and support service knowledge growth.
- Use operational Dashboard and Metrics to identify areas of performance gaps/challenge and areas for service improvement.
- Monitor, Track and Report on Service CSF’s, KPI’s and SLA’s
- Ensure the maintenance of 5S standard within all operational areas.
- Monitor, Track and report on all Safety Observations, Incidents and Safety Investigations.
- Maintain the input to, upkeep and actions related to a Service Improvement Register
- Escalate all areas of service non-compliance in a timely and effective manner to support remediation, root cause analysis and long term correction.
- Preform 121 performance management with all team members on a monthly basis.
- Monitoring, Tracking and coaching for team compliance to the Service Standards
- Work with Service Delivery Leadership to plan and execute training of all team members to support the execution of their assigned responsibilities.
- Monitor and proactively plan team workforce Utilisation & Capacity on a weekly basis to support service workload effectively.
- Forecast for additional team future resourcing ensuring sufficient trained manpower capability.
- Ensure the provision of excellent proactive customer service support to the Client and other operational teams as required
- Act as MPOC for all Client escalations
Requirements:
- Proven work experience as Manager of Operations covering Supply Chain Management, Inventory Management, Asset Management, Shipping and Large Warehouse Logistical operations.
- Knowledge of organizational effectiveness and operations management
- Knowledge of Safety within the workplace
- Knowledge of 5S practices
- Experience of resource planning and forecasting
- Customer Service experience
- Excellent communication skills
- Proven People Leadership ability
- Outstanding organisational skills
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