Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
We have now a few open positions in our H&M customer service team!
Are you a service minded person who enjoys working swiftly in digital systems and wants to support and elevate our customers shopping experience?
We want you!
Job Description
At Customer Service, we contribute to H&M Groups vision and growth by making our customers lives easier, providing our customers with exceptional guidance and inspiration, whenever and wherever they connect with us. We serve customers to all brands within H&M Group, through their full shopping journey's.
In the role as a Customer Service Agent, we believe that you are an essential part of our customers shopping experience, being the voice and ambassador of H&M. You are an important contributor in our organisation taking H&M to the next steps as a fashion brand.
Key responsibilities:
- Receive contacts from our customers and provide excellent service regardless of situation while also maintaining a high quality of communication
- Work in several systems as you will have customer contacts via phone, chat, social media and email
- Actively contribute to the work with our values and work environment. Our greatest strengths are teamwork and continuous improvements
Qualifications
Just like everyone at H&M, we believe you are a social, open, communicative, and ambitious team player full of drive and optimism.
- Strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
- The role requires that you are efficient, thorough and have a positive approach while maintaining high quality by always be open for improving yourself and the service you give
- Have a good computer skill and enjoys guiding our customers when navigating our digital platforms such as our website and H&M app
- Fluent in spoken and written Danish or Norwegian
- Good level in spoken and written English - as part of an international company, a large part of our daily work is done in English
- Other Nordic language skills, Swedish, Norwegian or Finnish would be highly valued in both spoken and/or written.
Additional Information
This is a full-time position (on average 37 hours/week) starting 1st of October, based at Strøget - Copenhagen, Denmark, and includes working hours daytime 8-18 and Saturday 9-15. You will report to the Danish Team Manager.
Apply by sending in your CV in English as soon as possible, but no later than 17th of August. The selection is ongoing so be quick with your application. Due to data policies, we only accept applications through career page. If you have any questions about the role or process, please contact Anna Björkman, anna.bjorkman@hm.com.
Requirement to have the legal right to work in the location will be applied.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M Customer Services is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.