In Global Customer Service we are two teams working with the standardization of complex order handling and project order management
Working closely with Sales and Factories (incl distribution centers), your mission as a Senior Manager Customer Service is to ensure efficient, standardized processes and a high-quality customer experience
You are an experienced people manager with a proven track record of leading, coaching, and inspiring teams to achieve outstanding results. Your background includes managing global or multi-site project management teams and thriving in complex customer service environments, where balancing diverse stakeholder needs requires exceptional communication and networking skills. You are adept at navigating dynamic, fast-paced settings, building trust, and maintaining strong connections, even as a virtual manager, ensuring your team remains engaged and empowered to succeed.
- Lead and develop an international team, engage in driving, high performance, and operational excellence.
- Oversee and continuously improve order handling processes (SAP) while ensuring timely, accurate, and compliant order fulfillment, including dual-use export regulations.
- Collaborate closely with stakeholders and management peers to address operational needs and ensure smooth, efficient workflows.
- Manage claims and enhance front-end processes to deliver an exceptional customer experience.
- Serve as the functional process owner for Project Management, defining standards, ensuring process adherence, and enabling consistent project execution across all sites.
- Drive the integration of ERP system interfaces, securing seamless adoption and alignment with contractual scope, budget, timelines, and quality standards.
- Diploma or degree in Business Administration, Supply Chain, Engineering, or a related field.
- 5+ years’ experience in order management, logistics, and planning, with solid knowledge of SAP/ERP and MS Office tools.
- Strong communication skills in English, with proven ability to work independently and collaborate across levels and cultures.
- Customer-focused mindset with excellent prioritization, multitasking, and problem-solving abilities.
- Expertise in project financials, planning, and governance, including experience in process development and compliance in regulated environments.
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
