Step into a role at Dustin where customer connection meets career growth. Thrive in a flexible, fun team environment and make a real impact by delivering top-tier support. If you're curious, driven, and ready for a dynamic challenge, this could be the start of your next exciting chapter.
This is what makes the position as Customer Service Representative unique
The hiring manager for this role is Christopher Nilsson, Manager for Customer Service. He leads with a people-first approach, focusing on trust, open communication, and helping people grow. Christopher believes in creating a clear, positive, and fun environment where everyone feels included and motivated.
You’ll be part of the Danish Customer Service team, one of six at Dustin. It is a friendly and supportive team where knowledge is shared, goals are reached together, and coffee breaks turn into great conversations. The team values collaboration, small everyday wins, and strong relationships.
Read more about Dustin here
Your role & influence as Customer Service Representative
Responsibility: As a Customer Service Representative, you’ll support customers via phone, email, and chat, handling returns, complaints, transport damages, and warranty cases etc. with professionalism and empathy. You’ll focus on delivering a great post-purchase experience while also contributing to a strong team spirit and continuous improvement within our customer service.
Collaboration: Together with your team, you will support our customers through phone, email, and chat, while working closely with other departments across Dustin to ensure a seamless customer experience.
Core activities:
Benefits of joining Dustin
We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin - Dustin Denmark page has you covered.
You can find more of our benefits below in the vacancy.
This is what we imagine you bring
We envision you as a curious, collaborative and driven individual with a solution oriented mindset who thrives in a fast-paced and dynamic environment, takes pride in delivering great customer service, and communicates fluently in Danish with a basic understanding of English.
Additionally, it's important that you have:
- A bachelor's degree level of working and thinking
- Good technical understanding and are curious about technology.
- It's a plus if you can communicate in other Nordic languages.
What can you expect next?
To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:
- Telephone screening with Talent Acquisition Partner, Karishma
- First interview with the Hiring Manager, Christopher
- Second interview with other colleagues from the Customer Service.
- Professional References
Read more about how to become a Dustineer
For questions about the position, please contact the TA Partner, Karishma Sindhu via e-mail: [email protected]
