About Keepit:
At Keepit, we're on a mission to help companies protect and secure their cloud data. Headquartered in Copenhagen with offices around the globe, we provide the leading SaaS-based data protection platform trusted by organizations worldwide. Our cloud-to-cloud backup solution ensures that data remains safe, accessible, and uncompromised, no matter what. We believe in building technology that matters, and we do it by uniting talented people around a shared purpose. We care deeply about our craft, explore new ways of solving problems, and strive for excellence together. If you’re excited by meaningful challenges and want to be part of a company that is growing fast while staying grounded in collaboration and respect, we’d love to meet you.
About the role:
As a Customer Account Executive for small and medium-sized businesses (SMB), you will be responsible for building strong, long-term relationships with Keepit’s customers and partners across the Nordics and Central & Eastern Europe (CEE). Based in Copenhagen, you will serve as the primary point of contact for our SMB segment, ensuring customers achieve their desired outcomes with Keepit. Your focus will be on driving satisfaction, retention, and growth by delivering value, supporting our partners, and helping customers optimize their experience with Keepit.
Key responsibilities
- Drive growth & retention: Identify upsell and cross-sell opportunities, secure renewals, and help customers expand their usage of Keepit solutions.
- Partner & customer engagement: Build strong relationships by understanding business needs, meeting with partners, and aligning Keepit’s solutions to their goals.
- Onboarding & adoption: Guide new customers and partners through onboarding and product implementation, ensuring a smooth start and quick time-to-value.
- Education & enablement: Deliver product training and ongoing guidance to maximize customer adoption and success.
- Proactive account management: Monitor usage and health metrics, share product updates, and proactively address risks or opportunities for growth.
- Customer advocacy & feedback: Act as the customer’s voice internally, providing feedback to improve the product and overall experience.
What we´re looking for:
- Proven experience in customer success, account management, or a similar client-facing role within B2B SaaS.
- Strong communicator who builds trust and long-term relationships with ease.
- Commercial mindset with experience driving renewals, expansions, or account growth.
- Proactive problem-solver who thrives in fast-paced and evolving environments.
- Well-organized with the ability to manage multiple accounts and priorities effectively.
- Experienced with CRM and success tools (e.g., Salesforce, SFDC and Dealhub, and quick to pick up new systems.
- Track record of delivering customer value and measurable impact on engagement and satisfaction.
Why join Keepit as Customer Account Executive:
- You’ll own a portfolio of SMB customers across the Nordics and CEE, driving their success while directly contributing to Keepit’s growth.
- Join a fast-scaling SaaS company where you’ll sharpen both your customer success and commercial skills, with plenty of room to grow your career.
- Work alongside ambitious, international colleagues in Copenhagen who share knowledge, celebrate wins, and value a great team spirit.
- Be part of a leading backup and recovery company on a mission to protect the world’s data - a challenge that’s more relevant than ever.
- Take real responsibility for your accounts and shape how we engage SMB customers
Keepit is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform essential job functions.
We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, Keepit will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject.
If you notice any misconduct or irregularities that fall within the scope of our whistleblowing procedure, please click here to report them.
