IT ServiceDelivery

Onsite IT Supporter

Are you an experienced IT Supporter with strong communication skills? Do you enjoy being the go-to person for technical issues? Then we have an exciting opportunity in our IT Support team.

Solution-Oriented IT Supporter

As an IT Supporter, you will join a team of five dedicated professionals supporting JBT Marel employees across four locations in Denmark, with a primary focus on Støvring. You’ll work closely with another IT Supporter in Støvring and collaborate with two experienced colleagues in Aarhus, as well as the global IT team.

You will report to the IT Regional Team Leader, Anders Persson. You’ll participate in weekly IT meetings Danish IT team, and monthly Northern Europe team meetings with other regional teams.

“This is a great career opportunity for anyone interested in working in a demanding, fast-growing, and international environment, with excellent opportunities to develop their skillset and career,” says the IT Service Manager at JBT Marel.

Strong IT Skills with a Service-Oriented Mindset

You thrive on solving diverse IT challenges and are eager to tackle technical issues as they arise. You build strong relationships with colleagues and internal stakeholders—both locally and globally. Your responsibilities will include:

Providing general user support for all IT-related issues via a standard IT request system—both in-person and remotely

• Preparing, configuring, and deploying client systems using SCCM, including updates
• Installing, configuring, and supporting desktop applications, including the Windows Office Suite
• Maintaining system setups and installation data related to system configuration
• Managing the Configuration Management Database (CMDB) and knowledge base
• Analyze trends for ways to prevent future problems. Alert Service Delivery management to emerging trends in incidents.
• Preparing, configuring, and distributing mobile devices including Android phones, iPhones, and iPads, and guiding colleagues in their use
• Supporting other installations such as printers, Active Directory changes, and user account administration
• Participating in ongoing IT development and update projects

• Assist in software releases and roll-outs and communication to the end users.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Build rapport and elicit problem details from service desk customers.

What kind of person are you?

Our Støvring location includes both production and office staff, so it’s essential that you can support and guide colleagues with varying levels of IT expertise and you’re able to communicate effectively with employees on-site and at other locations including internationally via email, telephone, and in-person.

You are:

• Skilled in IT problem-solving
• Structured and able to complete IT tasks on time
• Service-minded with strong communication skills
• Proactive and eager to prevent potential IT issues
• Open to feedback from colleagues and users
• Comfortable working in a virtual team—both regionally and globally
• Proficient in Danish and English, both written and spoken
• As part of a global IT team, occasional travel to other Marel locations, such as Boxmeer in the Netherlands, may be required.

What you bring with you:

• University degree in the field of computer technology preferred.
• Experience with a comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting.

• Application support experience, preferably with Windows PC hardware/software, Windows Active Directory

• Understanding of ITILv3 processes. Foundation certification a plus.

Who are we?

At Marel, we are the kind of people who find purpose in creating things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. At Marel, we’re in the unique position to make it happen – but we need talented people like you to help us succeed.

If you share our passion for Excellence, Innovation, and Unity, we invite you to join our dynamic team and help shape the future of food production.

How to Apply

We look forward to hearing how you can contribute to our mission of smarter and safer food inspection. Apply now and become part of a team shaping the future of food processing.

Questions? Contact:

Maarten Krepel – maarten.krepel@marel.com

Learn more at: www.marel.com

Follow us on LinkedIn: www.linkedin.com/company/jbtmarel/about/

Connect with Talent Acquisition Specialist: www.linkedin.com/in/maartenkrepel

JBT Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Join us—and be the driving force behind smarter, more efficient food production.

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