IT Desktop Support

Role Description:

The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities:

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.

· Windows Client Administration.

• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer, and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.

· Basic experience in supporting networks devices and servers in business environment.

• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
• Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and Analytical skills

· Provide technical support to clients on-site, resolving hardware, software, and network issues.

· Install, configure, and maintain computer systems and related equipment.

· Diagnose and troubleshoot technical problems using analytical and problem-solving skills.

· Train and educate clients on how to use new technologies and software.

· Document technical issues and solutions for future reference.

· Maintain a positive and professional attitude while interacting with clients.

· Stay up to date with the latest technology trends and advancements.

Technical Experience:

The Tech-bar/OSS support member should have strong technical knowledge and hands–on experience on below technologies:

• Microsoft Client OS (Win 10, 11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management

Qualifications

· Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).

· Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.

· Strong understanding of computer hardware, software, and networking concepts.

· Excellent communication and interpersonal skills to build rapport with clients.

· Ability to work independently and solve problems effectively.

· Excellent time management and organizational skills.

· Valid driver's license and willingness to travel to client sites (preferred).

· Experience with specific industry-related technologies.

· Certifications in relevant technical fields (CompTIA A+, Network+, etc.).

· Bilingual or multilingual skills (country specific local language skills-preferred).

Job Types: Full-time, Contract
Contract length: 12 months

Pay: 31.000,00kr. per month

Ability to commute/relocate:

• Aalborg: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Visa status or Nationality ?
• What is your Notice period if selected?

Experience:

• Desktop Support : 5 years (Required)

Language:

• Danish (Required)

License/Certification:

• Danish language certificate (Required)

Location:

• Aalborg (Preferred)

Willingness to travel:

• 25% (Preferred)