Experienced ServiceNow Advisor and Solution Architect

Company Description

With more than 3,000 employees, Deloitte is the largest audit and consultancy firm in Denmark. We tailor solutions across Audit, Tax, Financial Advisory Services, Enterprise Risk Services, Technology, and Transformations.  

About the team

Deloitte’s ServiceNow department is looking for an experienced Enterprise Service Management Advisor and Solution Architect to join our A-team of ServiceNow advisors. As a Manager in our ServiceNow department, you will serve as a trusted advisor for our clients, guiding them on their digitalization journey. In this role, you will work with industry leading professionals, guiding clients through end-to-end digital transformation initiatives and driving complex enterprise-wide service modernization.

As a trusted advisor, you will play a key role in identifying and pursuing strategic business opportunities while leading the design and implementation of innovative ServiceNow solutions. You will collaborate with clients to transform IT, HR, Finance, Risk, and core business functions into streamlined, service-based organizations. This involves assessing the client’s needs, translating business requirements into tailored technology solutions, and providing strategic and best practice advisory. You will oversee the full project lifecycle, ensuring seamless execution from strategy to deployment, while providing thought leadership and industry insights that shape best practices.

Success in this role requires a deep understanding of enterprise service management, strong leadership in project execution, and the ability to build long-term client relationships based on trust and value creation. By delivering impactful solutions and driving meaningful business outcomes, you will help position Deloitte as the premier partner for digital transformation.

Job Description

ServiceNow is its own department, and you will join a team of incredibly dedicated, ambitious and great colleagues. Our team works closely together on projects across the Nordics, combining the right expertise and competencies to deliver the best solutions for our clients. While we thrive on cross-border collaboration, you will also have a strong local presence in our Copenhagen office, where we emphasize teamwork, community, and a shared commitment to excellence.

In this role, you will make an impact by:

• Providing strategic advisory for some of the largest ServiceNow clients in Denmark and the Nordics.
• Engaging proactively with clients, advising on solution and problem scoping across the organization to ensure alignment with business objectives.
• Designing comprehensive solutions, including technical design using design thinking methodologies to ensure alignment with ServiceNow’s Enterprise Service Management capabilities and best practices.
• Helping our clients in defining and optimizing Service Management processes to drive efficiency.
• Offering insights and guidance on application development, agile development, software development lifecycle and cloud applications.
• Leading the delivery of solutions and support teams in corrective measures.
• Work closely with Program Leadership to oversee and lead multiple workstreams of technical design- and delivery activities, create and maintain a network of potential clients, and be known as a trusted advisor and participate in consulting sales activities, including writing service proposals.

Qualifications

By joining our team as a Manager, you will become part of and contribute to our shared success. You will build and nurture positive working relationships with teams and clients to exceed expectations. Key responsibilities and tasks will involve:

You have the following skills and experience:

• A minimum of 5 years of experience working with ServiceNow or other digitalization platforms.
• Strong communication and stakeholder management skills.
• Hands-on experience leading end-to-end transformation projects in areas such as IT, HR, Finance, Risk or core business operations.
• Experience with IT Project Management and have the ability to oversee complex implementations and drive successful outcomes.
• Demonstrated consulting experience or prior experience as a Platform Owner, showcasing your ability to advise and lead clients through transformation initiatives.
• Familiarity with process frameworks such as Lean, TBM, ITIL or other methodologies relevant to your area of expertise.
• A strong technical background with an advanced understanding of key technical principles and best practices.
• Experience or a solid understanding of application development and software lifecycle management.
• Knowledge of technologies using client-server model and understanding of data-modelling, SQL data structures and system integrations.
• You are fluent in written and spoken English, and you should ideally have a high proficiency in Danish or a willingness to learn the language.
• You must have the right to live and work in Denmark.

Even if you do not see yourself in all the bullets above, we encourage you to apply if you believe your skills can contribute to our team’s success.

What we offer you:

At Deloitte, we provide an environment where you can grow, innovate, and collaborate with some of the brightest minds in the ServiceNow field. Joining our team means becoming part of a dynamic and supportive workplace that values both professional and personal development.

• You will work alongside experts in the ServiceNow field, gaining insights and knowledge from top professionals in the field.
• You will experience a culture of continuous growth, where feedback and learning opportunities empower you to advance at your own pace.
• You will enjoy the flexibility of a hybrid work environment, allowing you to balance work and personal commitments in a way that suits you the best.
• You will gain access to ServiceNow certifications in the areas that interest you, enhancing your expertise and career prospects.

Additional Information

Do you want to be part of our team?

Click the "I am interested" button above if you are ready to join our team.

Send your CV and cover letter by 21.08.2025. In your cover letter, please describe your motivation and answer these following questions:

1. ServiceNow Experience: Can you detail your hands-on experience with ServiceNow, including specific modules and functionalities you have worked with? Please provide examples of complex implementations or customizations you have led.
2. Project Management Experience: Describe your project management experience, if possible in the context of ServiceNow projects. How have you managed multiple stakeholders and ensured project success?

We process applications and arrange interviews continually, so we recommend that you apply as soon as possible. We expect interviews to be conducted in August.

Expected start date: 01.09.2025 or as soon as possible.

Please do not hesitate to contact Sara Sun, Senior Consultant at sarasun@deloitte.dk if you have any questions about the position.

We encourage all candidates to apply for the position regardless of, e.g., age, gender (gender identity and gender expression), sexual orientation, religion, ethnicity, nationality, or disability.

By applying for this job, you will be assessed against the Deloitte Global Talent Standards. We have designed these standards to provide a consistent and exceptional Deloitte employee experience globally.

We look forward to connecting with you!

In Deloitte, you will find passionate, caring people who are curious by nature and striving to evolve. We value our different skills, perspectives and experiences and foster an environment where innovative powers thrive. To us, success is the feeling that the work we are doing will outlast us. The impact we make is not about what we achieve as individuals, but how we enable those around us to be their very best. From professional development to leadership opportunities, we empower our people to be extraordinary by playing to their strengths – because that is how we can make a difference.