Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who you are
You are a Scandinavian speaking collaborative communicator who leads with clarity and stays close to your team. You believe in the value of standardization and continuously improving the way of working. With a customer-focused mindset, you thrive in structured environments where efficiency and team engagement go hand in hand.
About the role
We are part of the Nordic Sales Company, located across the Nordic region. In Customer Support we are two teams working with order handling and one team dedicated to handling claims
The Customer Support Manager we are looking for will be responsible for our Complex Customer Support Team working with order handling for our more complex orders.
Working closely with Sales, factories, and distribution centers, your mission is to ensure efficient, standardized processes and a high-quality customer experience.
Your main responsibilities will include:
- Leading and developing a cross-country team to drive engagement and performance
- Staying connected to daily operations to understand and meet team needs in dept.
- Collaborating with stakeholders to secure timely and accurate order fulfillment,
- Standardizing and continuously improving order handling processes
- Working closely with your management colleagues in all divisions ensuring a smooth and efficient order handling.
What you know
You are an experienced people manager who can lead, coach, and inspire a team of talented individuals to achieve their goals. Do you have a technical degree on top of that, it will ease your way into the role.
You have experience with Customer Service – preferably in a similar setup where you find yourself in the middle between all your stakeholders, and you thrive in a role where you find your ways around through network and great communication skills
Preferably you have worked as a virtual Manager before, knowing the importance of staying close and building trust even though it's on a distance.
Practicalities: The position is primarily based at our Kolding site, reporting to the Nordic Customer Support Manager Overall. Some travel will be required.
For more information, please contact:
Customer Support Manager Nordic Overall, Pernille Freudendahl at Pernille.Freudendahl@alfalaval.com
Talent Acquisition Partner, Junes Nelander at Junes.nelander@alfalaval.com
We do not accept applications via email, they will be deleted, due to General Data Protection Regulation (GDPR).
Send your application and CV via the link below no later than 4th of July 2025.
Interview process:
In the recruitment process, we anticipate the following key steps:
First round interviews:
Conducted initial interviews during week 29. Second round interviews:
In-person interviews at our Kolding site during week 32.
Our aim is to have an agreement in place by the end of August, with a planned start date of 1 October 2025.
Our commitment to integrity
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role.
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