Pitch
Are you looking for a student position and a great opportunity and want to invest heavily in your career while being a part of scaling a Customer Success team? If so, keep on reading!
The opportunity and what we offer
Formalize is on an expansive journey with strong market traction across Europe. As our new Student Assistant in Customer Success, you'll have the opportunity to learn, grow, and tackle significant challenges to make a meaningful impact. You will have the opportunity to:
- Be part of a fast-growing international SaaS company
- High level of trust and autonomy
- Be part of a social, diverse and international team
Responsibilities
This position is a good first step into getting to know our Formalize product and to know more about how organisations organize their compliance. You’ll work closely with a Customer Success Manager and will help with making sure the customer data gets implemented and integrated in our Formalize platform.
You will:
- Getting a deeper understanding of our platform and framework, along with regulations like DORA and NIS2
- Migrate existing customer GRC data into the Formalize platform
- Configure and customise the Formalize platform to indvidual client specifications e.g. by creating new fields, setting up questionnaires or flows
- Build and implement customer solutions within governance
- Mapping in our platform e.g. qualifying customer risks
- Provide input and feedback in the form of potential product optimization ideas and feature requests
Qualifications
- A structured and detail-oriented mindset
- Thriving in your workdays looking alike
- Interest in the compliance field
- You might be studying within the Business area
- Able to work 15-20 hours a week (part-time) at our Aarhus office
- Native in Italian and professional fluency in English
About Formalize
Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan and Madrid. Currently we are a team of +150 people from 14 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups.
Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story.
This initial chapter has been within whistleblowing compliance and meeting those regulations. Along the way we established strong partnerships and a base of satisfied customers. Our commitment was recognised through the best customer support, which earned us reputation as a customer-centric pioneer. But now, we extended our expertise to a larger compliance universe including data compliance, risk and privacy.
Formalize helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.
Our Values
- You Thrive with Ambition: You’re motivated by ambition and strive for exceptional results. You love to grow professionally and personally. You demand greatness from yourself and others.
- You Strive For Impact Through Pragmatism: Execution is key: you get stuff done and relentlessly pursue impactful outcomes. You meet problems with pragmatic solutions to create impact for customers and stakeholders. You stay flexible and proactive as priorities shift and the company grows.
- You Are Passionate and Honest: You celebrate wins enthusiastically, and share mistakes as fuel for growth. You give colleagues honest feedback, challenge them constructively, because you respect them. You proactively share knowledge and foster a culture of teamwork.
Process for Recruitment
- Send application and upload relevant information
- 15-minute online interview with our Talent Acquisition team
- 30-minute online interview with our Senior Customer Success Manager, Lea
- 45 minutes in-person final interview with Lea & our Head of Sales Development
Apply by attaching your resume and other relevant information and you will hear from us soon!
We will hold interviews and hire on an ongoing basis. For more information or questions please contact the responsible recruiter in the Talent team.